Just when you are ready to tear out your hair in frustration with modern obsessions such as;

• trying to strike up a meaningful dialogue with overseas call centres
• pressing "1",  "3" or "7" for a telephone service that is bound to disappoint
  
• negotiating blurry "captcha" images, or worse still the voice recorded alternatives on websites (apologies - regretfully, we use them here!)
  
• voice activated telephone menus that seem capable only of responding to inter-galactic dialogue
  
• a zillion banking, forum, website, work-related and other passwords
• the new online banking trend requiring your account number, password, the obligatory captcha image and now a selection of 3 picture icons before you confirm your state of abject poverty

...then be prepared for one more victory for modern technology!

We are forewarned that the evil multinationals (particularly banks) are about to implement voice recognition protocols before they deign to allow us to "press 1".

iTnews tells us that "The authentication and call steering system is said to have achieved an initial return on investment in less than 12 months, and currently handles more than 1.5 million (51 percent) calls per year."

Joy, oh joy!!!
» Read More